FAQs

1. What kind of products do you sell?

At Active Print, we offer a wide variety of products, including home essentials, pet accessories, personalized items, and much more.

2. How long does shipping take?

• United States: 3 to 5 business days.

• International: 7 to 15 business days.

3. How much does shipping cost?

Shipping costs are automatically calculated at checkout based on the destination and package weight.

4. Can I track my order?

Yes! Once your order is processed, you will receive an email with a tracking number.

5. Can I return or exchange a product?

Yes, we accept returns within 30 days of delivery, as long as the product is unused and in its original packaging.
⚠️ Personalized products are non-returnable unless they arrive damaged or defective.

6. How do I request a refund?

Once we receive and approve the return, we will process the refund within 5 to 7 business days.

7. Do you offer personalized products?

Yes! We have a selection of customizable products. Please note that personalized orders are non-refundable.

8. Do you have customer support?

Of course! If you have any questions, you can contact us at activeprint@proton.me, and we’ll get back to you as soon as possible.